IF THE FIT NEEDS ATTENTION, TALK TO US FIRST.
Tailored garments are different from ordinary ready-made clothing.
A small adjustment to the sleeve, waist or trouser length can often create a better result than replacing the entire garment.
Menista garments commonly include extra margins in key areas to make future alterations easier.
COMMON ALTERATIONS
Depending on the garment, a local tailor can often adjust:
- Trouser waist
- Trouser length
- Jacket waist
- Sleeve length
- Waistcoat fit
IF SOMETHING DOESN'T FIT
Contact us and send:
- Order number
- Wearing photographs
- Description of the issue
- Any measurements requested by our team
We will help determine the most practical solution.
IF MENISTA MADE AN ERROR
If the garment materially differs from the measurements or specifications confirmed for the order because of our error, we will review the case for an appropriate correction, replacement, exchange or refund where applicable.
IF THE MEASUREMENT PROVIDED WAS INCORRECT
A garment produced according to customer-supplied measurements is not automatically defective because one of those measurements was incorrect.
Even then, contact us.
Many fit problems can still be solved through alterations.
30-DAY SUPPORT
Eligible exchange or replacement requests should be raised within 30 days of delivery, consistent with Menista’s established international marketplace policy.
Custom-made products are subject to different conditions from standard ready-to-wear items, but this does not affect remedies available under applicable law for defective, damaged or materially incorrect goods. India’s e-commerce rules specifically protect customers in such situations.