Refund policy
RETURN AND REFUND POLICY
Custom and made-to-measure garments
Menista® garments may be made to order, made to measure, or customised to selected sizing and design preferences. Change-of-mind returns, preference after production begins, and errors in customer-supplied measurements are limited for such garments. This does not affect rights available under applicable law.
If something is wrong
If an item is damaged, defective, wrong, affected by a Menista® production error, or materially different from the confirmed order, contact us promptly with your order number and clear photographs. Menista® will assess the matter and provide an appropriate remedy under applicable law, which may include repair, replacement, store credit, or refund.
Ready-to-ship items
Eligibility for non-custom, ready-to-ship returns is shown on the relevant product page. Approved returns must be unused, unworn, unaltered, and returned with original tags and packaging.
Return routing
Please contact Menista® before returning any product. Customers and NRIs based in North America or Europe will be directed to the nearest authorised Menista® warehouse or return location, as applicable. Do not send a return to an address that has not been confirmed by Menista®.
Cancellations and refunds
Orders generally cannot be cancelled once production or preparation has begun. Approved refunds are issued to the original payment method after any required inspection; bank or payment-provider processing times may vary.
Contact us
Email: support@menista.com
WhatsApp / international messaging: +1 213 429 0934
India calling support: +91 73409 11258